New Online & Mobile Banking

No, you won’t need to re-enroll! We’ve made the transition seamless for our current online users, so you can log into the new platform without any changes or re-enrollment.

Yes, you will be able to use your current username and password to log in to the new system.

If your phone is set to automatically update apps, you won’t need to do anything. The new mobile app will update on its own. If you don’t have automatic updates enabled, just keep an eye out for a notification prompting you to download the new app.

You’ll be able to log in to the new online and mobile banking platform without needing to re-enroll or reset your password. However, it’s important to make sure your cell phone number or email address is up-to-date, as we’ll be using multi-factor authentication for enhanced security.

You can check by logging into our current online banking platform. Once logged in, hover over your name in the upper right corner until a dropdown menu appears. Click on ‘Profile,’ then select ‘Contact’ from the left-hand side to view the email and cell phone number we have on file.

To enroll in online banking, you must first be a Penn East FCU member with an account, such as a checking, loan, or deposit product. If you are a member, simply click the “New User” link below the login box and follow the prompts to verify your identity and complete the enrollment process.

If you’re having trouble remembering your login credentials, simply click the “Trouble Signing In” link on the login page. From there, select either “Forgot Password,” “Forgot Username,” or “Account Locked.” You will then be prompted to provide certain personal information to verify your identity and regain access to your account.

Watch the instructional video below for a step-by-step guide on how to log in to our new Online & Mobile Banking platform.

Yes, you will be able to view all your transaction history on the new system. Plus, the new platform includes an improved search feature, making it even easier to find specific transactions.

Unfortunately, no. Any previously set alerts will need to be manually reset. On the bright side, the new alert system is user-friendly and offers more options for customization, making it easy to set up the alerts you need.

Yes! With our new Card Management feature, you can manage your Penn East debit and credit cards. For instance, if you misplace your credit card, instead of canceling it, you can freeze it temporarily. Once you find your card, you can easily unfreeze it with just a few clicks.

Yes! For your convenience, all recurring transfers will be migrated to the new system. However, we recommend double-checking to ensure that all of your transfers are still in place, just as a precaution.

Yes, the new system includes an Activity Tracker in both online and mobile banking as an added layer of security. This allows you to view all account activity, any changes made, and the devices that have logged into your account.

Yes, all statements and receipts prior to the launch will still be visible under the ‘Documents’ tab. This conversion will not affect how far back you can view your statements.

No, just like with recurring transfers, all your Bill Pay information will remain intact. However, as a precaution, we recommend double-checking your Bill Pay settings after the launch to ensure everything is as expected.

No, your account number and routing number will not be affected by this update.

We are excited to introduce our new Budgeting Tools! These tools will help you manage your finances more effectively by allowing you to create custom savings goals, categorize purchases, and access a variety of other great financial tools, all conveniently at your fingertips.

No! As a Penn East member, you have full access to our digital products without any fees to use them.

No, once we launch the new system, it will be ready for you to log in immediately. However, if you have the previous online banking page bookmarked, you’ll need to update your browser bookmark after the launch.

If you experience any issues, feel free to call our Member Care Center at 570-342-2720 or visit any of our local branches for assistance.