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Coronavirus Service Updates

June 8, 2020

With the health & safety of both our members and employees in mind, Penn East Federal Credit Union will continue to follow the direction of Governor Tom Wolf and the National Center for Disease Control (CDC) to help prevent the spread of COVID-19. With Lackawanna County entering the Yellow Phase, we are opening the Scranton, Davis Street, and Clarks Summit Offices on Tuesday, June 9, 2020 for walk-in services under the following guidelines:

  • Wear a mask to protect others
  • Wash your hands prior to entering the branch
  • If you’re not feeling well, please don’t enter the branch
  • Maintain a 6 feet distance between employees & members
  • We will be limiting the number of people in branch
  • Branch hours will resume as normal
  • Coin counters will be available as normal

May 27, 2020

If you received an EIP debit card, activate it and set up a 4-digit PIN by calling 1-800-240-8100. For more information, please visit

May 20, 2020

The Factoryville Office will be re-opening on June 1, 2020. Since the Factoryville Office does not have drive-through access, we will be serving members through the lobby. The lobby hours will be Monday – Thursday: 9 a.m. – 5 p.m. and Friday: 9 a.m. – 6 p.m. When conducting business there, please comply by wearing a face cover and practicing social distancing to ensure that this location remains open. Thank you for your cooperation!

April 20, 2020

Due to Governor Wolf’s mandate, anyone entering the building to conduct business at any of our locations must be wearing a face cover.

Tunkhannock is currently our only location open without drive-through access and is serving members through the lobby. When conducting business there, please comply by wearing a face cover to ensure that this location can remain open to serve our members.

Thank You!

March, 25, 2020 – Relief Resource Available

New webpage resource created with the most up-to-date relief efforts.

March 18, 2020 Penn East FCU COVID – 19 Update, Offices Accessible via the Drive-Through until Further Notice:

To protect the health of our staff, beginning Wednesday, March 18 at 12 noon, all of our offices will be accessible via the drive-through only with the exception of our Factoryville and Tunkhannock locations. Our Factoryville office will temporarily close; our Tunkhannock office will remain open while restricting the number of members we serve at a time. All locations will be operating with normal business hours. With these changes we are anticipating longer wait times, please consider visiting the credit union during non-peak hours. Thank you for your understanding.

Loan officers will be available via telephone and by appointment. We will perform all aspects of the application process over the telephone except the closing, which will be done by appointment only. To apply for a loan please call 570-342-2720 or apply online.

Self Service Resources

We strongly encourage all Penn East FCU members to take advantage of our 24/7 self-service options, including:

Online Banking, Mobile Banking, Telephone Banking and Online Loan Applications.

These 24/7 services allow you to view account information, transfer funds, pay bills and apply for loans. You can even use our mobile app to deposit checks.

Sign up for online banking

Apply for a loan

The free Penn East FCU mobile app is available for download from the Apple App Store or Google Play Store.

If you need assistance enrolling in these online services, please call us at 570-342-2720 and select option 1.

We thank you for being a member and appreciate your cooperation.


Jeff DeBree CEO

Temporary Income Interruption Loan Available – March 17, 2020

We are all in this together. We can help!

If you are facing a payday without a paycheck, please call us at 570.342.2720 or apply online for our Temporary Income Interruption Loan.